Customer satisfaction
To be able to meet or surpass our customers' expectations, we regularly measure our customers' satisfaction. Descol sees customer satisfaction as a key differentiator and it increasingly has become a key element of our business strategy.
Descol intensively works on close relationship with her clients and customer service is of vital importance.
We focus on;
- Face-to-face interaction with our clients
- Prompt respond to messages and keep our clients informed
- Be approachable
- A clearly defined customer service policy
- Attention to detail
- Anticipation to our client's needs and go out of our way to help them out
- Honour our promises
